Technical Support - Entry Level

$35,000 - $45,000/Yr

Systemverse - Austin, TX

Full-time - Entry Level

Austin, TX

Professional, Scientific, and Technical Services

About the position

The Support Technician role is an entry-level position focused on providing technical support to end users for desktop computers, applications, networks, and related technology. This position involves diagnosing and resolving unique problems, assisting in the maintenance and testing of network servers, and requires strong communication and problem-solving skills. The role operates within a Tier 1 support model, emphasizing independent analysis and customer service.

Responsibilities

• Telephone/email-based triage and online resolution of support tickets
• Updating field notes and tracking support time by the customer
• On-site support at customer locations located in the Austin metro area
• Responding to and resolving issues after-hours as part of our on-call rotation

Requirements

• Motivated and career-oriented
• Good time management and multi-tasking skills
• Ability to learn quickly and retain information
• Organized with ongoing documentation requirements
• Ability to follow written, verbal, and digital directions
• Ability to lift 50lbs
• Great customer service skills
• Strong communication skills
• Problem-solving and analysis skills
• AA degree or equivalent work experience
• Reliable personal transportation with a valid driver's license and liability insurance
• Customer service experience

Nice-to-haves

• A+, Network+, Microsoft Certification (not required but preferred)
• Related experience and training

Benefits

• Medical, Dental, Vision, Life Insurance and HSA
• Unlimited Paid Time Off (PTO) and Personal Leave
• 401K
• Professional Certification Assistance and Reimbursements
• Employee Discounts including Tickets, Retail, Gym Membership, Education Apps, Identity Theft Protection, etc.