AGCO - Duluth, GA
posted 4 months ago
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. The role of this individual carries an understanding of agricultural equipment; is intimately familiar with how the equipment is operated; and has a strong appreciation of the customer's needs and expectations. The Technical Support Field Manager will be the eyes and ears in the field whose primary function is to identify, investigate and report on product quality and emerging product reliability issues. This will include being the in-field technical representative focused on assisting dealers with product issue resolution. This position will have frequent and significant interaction with dealer service managers and technicians. The objective is to positively impact product reliability, customer satisfaction, quality, market share and, ultimately, profitability. Your Impact Makes frequent, often short notice visits to dealers within assigned area. Acts as the "eyes and ears" of Technical Services & Support when required. Travels onsite for investigation or assistance into technical issues. Provides technical advice and guidance to team members as well as dealers. Assists/coaches/guides dealers on technical problem investigation as well as solution implementation. Identifies emerging issues and investigates to understand product reliability problems. Reports on product reliability concerns. These reports will include dealer/customer input, observations, recommendations provided to the dealer/customer, plus data readings, photos, and video. Conducts first-level inspection, analysis and reporting of failed parts. Works closely with the area Field Team as well as Technical Support. Provides Custom Harvester Combine Support assignments through grain harvest season.