Technical Support Field Service Advisor - Pay to $72,000

$60,000 - $72,000/Yr

The Recruiting Group - Brown Deer, WI

Full-time - Entry Level

Remote - Brown Deer, WI

Administrative and Support Services

About the position

The Technical Support Field Service Advisor role is a full-time, permanent position focused on providing technical support and troubleshooting for customers in a fast-paced environment. The advisor will engage with vendors and customers, manage project workflows, and support service managers while ensuring customer satisfaction through effective communication and problem resolution.

Responsibilities

• Meeting with and communicating with a variety of vendors and customers both verbally or written
• Being responsive to incoming phone calls
• Providing technical support and troubleshooting
• Supporting and managing project workflow
• Working with customers as well as the parts and service area to resolve problems
• Creating work orders and invoices
• Billing and invoicing customers
• Supporting the service managers as needed
• Participating in service scheduling, if needed
• Handling Return Merchandise Authorizations
• Participating in scheduling training for service employees
• Training others as needed

Requirements

• Four years of technical support or field service experience with hydraulics, drives, PLCs, mechanical and electrical
• Experience reading and understanding engineering drawings
• Possess the ability to flourish in a fast-paced environment
• Four or more years of supporting customers
• Exceptional communication, customer service and problem-solving skills
• A solid work history
• A US citizen or possess a green card
• A residence within 45 minutes

Benefits

• 401k Plan with discretionary contributions and matching
• Annual discretionary bonus
• Employee stock ownership
• Potential flexible work hours
• Full benefits