H&R Block - Columbus, OH
posted 3 months ago
The position involves providing comprehensive technical support for various hardware and software issues encountered by field company offices. This includes troubleshooting and resolving problems related to PCs, peripherals, networks, and software applications. The role requires setting up, maintaining, and supporting hardware and software systems to ensure smooth operations within the offices. Additionally, the technician will be responsible for maintaining an inventory of district resources and computer equipment, ensuring that all assets are accounted for and in good working condition. Effective communication and coordination with business partners and lead technicians are crucial for resolving issues efficiently. The technician will document all hardware problems and their solutions within the company's ticketing system, contributing to a knowledge base that can assist in future troubleshooting efforts. Staying updated with the latest technical knowledge of supported products is essential, as is the ability to handle field contacts professionally and effectively. The role requires a proactive approach to problem-solving and the ability to work independently or collaboratively within a team. Strong communication skills are necessary to convey technical information clearly to non-technical stakeholders, ensuring that issues are understood and addressed promptly.