Vector Security - Plymouth Meeting, PA
posted about 2 months ago
At Vector Security, we believe in thinking big, doing the right thing, and making a difference every day. We are looking for an Operations Coordinator who will play a crucial role in providing the highest quality customer experience to both our external and internal customers. This position is based in Plymouth Meeting, PA, and operates in a hybrid work environment. The Operations Coordinator will be responsible for scheduling service appointments efficiently and effectively, ensuring that our customers receive timely service. This role requires excellent problem-solving skills and the ability to think logically to coordinate service calls that satisfy both the customer and the branch office. Attention to detail, focus, and effective communication are essential attributes for success in this position. The Operations Coordinator will utilize various software tools to select the appropriate technician for service calls and document any travel requirements. They will ensure that necessary parts are available to maintain appropriate service levels and manage technician schedules throughout the day. Providing excellent customer service and resolving any issues that may arise is a key responsibility of this role. The ideal candidate will thrive in a fast-paced environment and possess superior organizational skills, allowing them to handle multiple tasks while maintaining a high degree of accuracy. At Vector Security, we value our team members and offer a competitive salary along with a comprehensive benefits package. We are committed to fostering a workplace where our employees can grow and succeed, and we believe that what we do matters to our customers and our team members alike.