Vector Security - Plymouth Meeting, PA

posted about 2 months ago

Full-time - Entry Level
Plymouth Meeting, PA
Specialty Trade Contractors

About the position

At Vector Security, we believe in thinking big, doing the right thing, and making a difference every day. We are looking for an Operations Coordinator who will play a crucial role in providing the highest quality customer experience to both our external and internal customers. This position is based in Plymouth Meeting, PA, and operates in a hybrid work environment. The Operations Coordinator will be responsible for scheduling service appointments efficiently and effectively, ensuring that our customers receive timely service. This role requires excellent problem-solving skills and the ability to think logically to coordinate service calls that satisfy both the customer and the branch office. Attention to detail, focus, and effective communication are essential attributes for success in this position. The Operations Coordinator will utilize various software tools to select the appropriate technician for service calls and document any travel requirements. They will ensure that necessary parts are available to maintain appropriate service levels and manage technician schedules throughout the day. Providing excellent customer service and resolving any issues that may arise is a key responsibility of this role. The ideal candidate will thrive in a fast-paced environment and possess superior organizational skills, allowing them to handle multiple tasks while maintaining a high degree of accuracy. At Vector Security, we value our team members and offer a competitive salary along with a comprehensive benefits package. We are committed to fostering a workplace where our employees can grow and succeed, and we believe that what we do matters to our customers and our team members alike.

Responsibilities

  • Schedule service appointments with customers to maintain efficiency and proper routing.
  • Utilize software for selecting appropriate technicians and documenting any required travel.
  • Ensure necessary parts are available to maintain appropriate service levels.
  • Manage technician schedules throughout the day.
  • Provide excellent customer service and resolve issues that may arise.

Requirements

  • Minimum of 2 years of office setting and customer service experience.
  • Superior verbal and written communication skills.
  • Excellent customer service skills required.
  • Above average computer skills, including the ability to type a minimum of 35 wpm with high accuracy while talking.
  • Must be able to navigate within multiple systems while speaking with customers.
  • Superior organizational skills with a high degree of detail.
  • Ability to work in a fast-paced environment.
  • Ability to interact in a professional and courteous manner with people at all levels.

Benefits

  • Competitive compensation with incentive eligibility
  • Medical, dental, and vision coverage
  • HSA/FSA programs
  • Company paid life and AD&D insurance
  • Company paid short- and long-term disability
  • Voluntary benefit products
  • 401k retirement savings plan after just 60 days
  • 7 Company Holidays, plus 2 Floating holidays of your choice
  • Paid Time Off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
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