Technical Support - Part Time Fully Remote

LCS - Greater Cincinnati, OH

Part-time - Entry Level

Remote - Greater Cincinnati, OH

Merchant Wholesalers, Durable Goods

About the position

LCS is actively pursuing Technical Support Specialists to become experts on our software and resolve customer issues. Our customers rely on Rent Manager to keep their business up and running. Whether it's an issue with their data, network connectivity, a report, or our mobile app, our customers will rely on your knowledge to get their problems solved. If becoming an expert in a new field and using your knowledge to troubleshoot problems excites you, then apply today. This position is fully remote and only available to candidates who will be working from the Greater Cincinnati area. This role is part-time with a set schedule of Monday-Friday 11 a.m. - 3 p.m. EST.

Responsibilities

• Provide guidance and best practices to those utilizing our Rent Manager applications.
• Provide superior customer service to our end users over the phone and via email.
• Assist customers with questions and issues relating to our property management software, Rent Manager (e.g., printing problems, installation, and troubleshooting within the program). This may involve conducting remote sessions with customers.
• Document and track the status of all issues in a timely fashion within our ticketing software.
• Work in conjunction with internal departments to improve processes resulting in customer satisfaction.

Requirements

• Strong customer service skills
• Prior experience with IT concepts
• Experience with Microsoft Office applications
• Established work ethic
• Excellent attendance and personal accountability
• Strong communication skills - both verbal and written
• Self-starter and ability to stay motivated independently
• Detail-oriented
• Critical thinker
• Ability to demonstrate active listening during calls

Nice-to-haves

• Understanding of WAN/LAN concepts
• Basic understanding of networks
• Terminal Service experience
• 1-2 years of prior helpdesk and/or customer support experience
• Fast-paced