Technical Support Professional

About the position

The Technical Support Professional at IBM is responsible for providing exceptional customer service by responding to service requests and collaborating with engineers and developers to create solutions for clients. This role involves troubleshooting issues, contributing to the knowledgebase, and ensuring customer satisfaction through regular updates and effective communication. The position requires a strong background in Linux system administration and advanced debugging skills, with a focus on understanding customer business needs.

Responsibilities

• Respond to service requests within designated service-level agreements.
• Collaborate with engineers and developers to develop creative solutions for customers, including product fixes.
• Contribute to the knowledgebase by sharing troubleshooting knowledge and solutions.
• Present troubleshooting instructions and solutions to other support engineers.
• Investigate and troubleshoot issues while developing solutions for customers.
• Provide outstanding customer service and ensure regular updates to customers.

Requirements

• 3+ years of experience as a support, sustaining, or development engineer.
• Linux Storage System administration experience, including system installation, configuration, and maintenance.
• Advanced troubleshooting and debugging skills with a passion for problem-solving.
• Ability to work collaboratively in a team setting and share knowledge with peers.
• 1+ years of experience with Ceph/Openshift/Kubernetes technologies.

Nice-to-haves

• 5+ years of experience as a support, sustaining, or development engineer.
• 3+ years of experience with Ceph/Openshift/Kubernetes technologies.

Benefits

• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Cash balance pension plan
• Parental leave
• Vision insurance
• Life insurance
• Prescription drug insurance