Technical Support Representative

Sonic Internet + Phone • Santa Rosa, CA

424d • $41,600 - $41,600

About The Position

The Technical Support Representative role at Sonic involves providing exceptional customer support and resolving technical issues related to internet connectivity, email, and web hosting. The position emphasizes strong communication skills and a commitment to customer satisfaction, contributing to Sonic's mission of delivering accessible connectivity and fostering personal growth within a collaborative team environment.

Requirements

• Ability to think logically and problem solve.
• Friendly, can-do attitude.
• Eagerness to learn.
• Strong sense of urgency, self-motivated, and able to handle a fast-paced environment.
• Effective verbal and written communication skills.
• An interest in computers and the Internet.
• Personal integrity and strong work ethic.
• Ability to manage competing priorities and keep accurate notes/data entry.
• Excellent customer service skills, desire to help and make a positive experience for customers.

Responsibilities

• Provide customer support and technical issue resolution via phone, email, or SMS.
• Configure customer equipment and/or software to connect to the internet.
• Troubleshoot and resolve customers' Sonic connectivity, email, and/or web hosting related issues.
• Collaborate with other employees to research and resolve issues.
• Resolve tickets generated by staff with technical requests/problems to maintain productivity.
• Provide industry-leading customer care to all.

Benefits

• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Paid Time Off
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities
• Company Paid Pregnancy/Bonding Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed