NCR Atleos - Belgrade, MT

posted 4 days ago

Belgrade, MT
Computer and Electronic Product Manufacturing

About the position

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. The Technical Support Specialist II position provides enhanced technical support to the teams that provide Remote and Managed Services to our customers, and to the customers who use these services. This role involves implementing and maintaining End Point Security solutions and services, troubleshooting various security issues, and serving as the single point of contact for incident management.

Responsibilities

  • Implement and maintain End Point Security solutions and services.
  • Whitelist and Database Signature administration.
  • Password vault administration including password creation and contacts maintenance.
  • Basic troubleshooting of Solidcore, Antivirus, and Hard Disk Encryption issues.
  • Analysis of relevant logs, tracing and extracting relevant details.
  • Serve as the single point of contact to triage and escalate incidents.
  • Create monthly, quarterly, or ad-hoc analytics reports.
  • Maintain Security services solutions.
  • Remote software distribution.
  • Coordinate and develop problem isolation plans and/or personally solve customer problems.
  • Create experienced-based case candidate knowledge for inclusion in the Knowledge Base.
  • Participate in team meetings and activities.

Requirements

  • Minimum Bachelor University Degree with specialization in IT or equivalent work experience.
  • Proven excellent communications and interpersonal skills.
  • Strong organizational acumen.
  • Ad hoc process understanding.
  • 2+ years' experience in remote technical support area.
  • Minimum C1 English language skills.

Nice-to-haves

  • CompTIA+ Certification.
  • CompTIA Security+ or any other Security Certification course.
  • ITIL V3-4.
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service