Technical Support Specialist - Devices

$22 - $22/Yr

Toast - Omaha, NE

Full-time - Entry Level

Omaha, NE

Publishing Industries

About the position

As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast's customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.

Responsibilities

• Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers
• Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
• Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values
• Expand your knowledge of Toast's hardware and software weekly through professional development time, trainings, knowledge base articles, and the experience gained from performing the roll

Requirements

• 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast-native hardware
• Strong verbal and written communication, organizational, and influencing skills

Nice-to-haves

• Experience answering incoming phone calls, emails, and chats through a ticketing system
• Experience working in the tech industry or for a SaaS company
• Open to schedules that may include weekends, holidays and nights

Benefits

• Competitive compensation and benefits programs
• Flexibility to meet changing needs of employees
• Professional development opportunities
• Diversity, Equity, and Inclusion initiatives