This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast's customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.
Responsibilities
- Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers
- Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
- Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values
- Expand your knowledge of Toast's hardware and software weekly through professional development time, trainings, knowledge base articles, and the experience gained from performing the roll
Requirements
- 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast-native hardware
- Strong verbal and written communication, organizational, and influencing skills
Nice-to-haves
- Experience answering incoming phone calls, emails, and chats through a ticketing system
- Experience working in the tech industry or for a SaaS company
- Open to schedules that may include weekends, holidays and nights
Benefits
- Competitive compensation and benefits programs
- Flexibility to meet changing needs of employees
- Professional development opportunities
- Diversity, Equity, and Inclusion initiatives
