Technical Support Specialist (Entry Level)
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About The Position
Lightspeed Systems is seeking an Entry-Level Technical Support Specialist to join our Customer Service team. This role offers a unique opportunity to assist users and troubleshoot various issues, playing a vital role in our mission to keep kids safe in school. You'll work hands-on with our full suite of products, ensuring that users get the help they need. The role will include assisting users by identifying, analyzing, and resolving technical issues, communicating proactively with customers, providing solutions, status updates, and recommendations to ensure correct product configuration and usage, helping with the configuration and integration of Lightspeed products, identifying and documenting issues for escalation to our Product and Engineering Teams when necessary, managing support requests through various channels, including but not limited to email, chat, and phone, supporting, monitoring, testing, and troubleshooting network and device-related issues, staying updated on Lightspeed products, trends, and developments in IP, networking, and related technologies, and performing other related duties as assigned.
