About the position
The Technical Support Specialist II position at the County of Kern is a critical role within the Department of Human Services (DHS) that focuses on providing technical support and maintenance for enterprise computer systems and related equipment. This position is part of a continuous recruitment process and is specifically designed for lateral transfer opportunities for current permanent employees of the County who have successfully completed their initial probationary period. The role requires a strong foundation in computer science or information systems, as well as hands-on experience in the installation, repair, and maintenance of various technical systems, including mobile devices. Candidates must possess a high school diploma or G.E.D. along with additional coursework in computer science or information systems, or they may qualify through vocational training in computer repair. A minimum of one year of relevant experience is required, with a preference for candidates who have provided user support in enterprise environments. The position also necessitates a valid Class "C" California Driver's License and the physical capacity to perform essential tasks. The County of Kern emphasizes a culture of high performance, innovation, and continuous improvement, encouraging employees to develop professionally and contribute to the community's well-being. As part of the County's commitment to employee growth, the Technical Support Specialist II will have access to training and professional development opportunities. The role also involves adhering to various compliance measures, including background checks and fingerprinting, as all County employees are designated as Disaster Service Workers, expected to report for duty during emergencies. This position is integral to ensuring that the County's technical infrastructure operates smoothly and efficiently, ultimately enhancing service delivery to residents.
Responsibilities
- Provide technical support for enterprise computer systems and equipment.
- Install, repair, and maintain mobile devices and other technical systems.
- Assist users with troubleshooting and resolving technical issues.
- Ensure compliance with County policies and procedures regarding technology use.
- Participate in training and professional development opportunities to enhance skills.
- Collaborate with other IT staff to improve service delivery and efficiency.
Requirements
- High School Diploma or G.E.D. with 30 semester or 45 quarter units in computer science or information systems and one year of relevant experience.
- Completion of an accredited trade or vocational school training program in computer repair or related fields and one year of relevant experience.
- Two years of full-time experience providing user support in enterprise computer systems.
- One year of experience as a Technical Support Specialist I in the Kern County classification system.
- Possession of a valid Class 'C' California Driver's License.
Nice-to-haves
- Experience with enterprise-level technical support.
- Familiarity with Lean Six Sigma principles.
- Knowledge of current trends in information technology.
Benefits
- Health Insurance (Medical/Dental/Vision) with multiple plan options.
- Retirement Program through Kern County Employees' Retirement Association (KCERA).
- Deferred Compensation plan allowing pre-tax contributions.
- Employee Assistance Program (EAP).
- Voluntary benefits including Short Term Disability and Flexible Spending Accounts.
- Paid Holiday Leave (12 set days per calendar year).
