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TEKsystems - Wyomissing, PA
posted 2 months ago
About the position
The Technical Support Specialist III role at TEKsystems focuses on managing and operating storage and virtual infrastructure to support hosted services. The position involves monitoring infrastructure for high availability, incident management, hardware and software installation, and performing regular system maintenance tasks. The specialist will also contribute to problem investigations and ensure operational procedures are followed to maintain system performance and reliability.
Responsibilities
- Operates and manages storage and Virtual (VMware) infrastructure to underpin the delivery of the hosted services
- Monitor the infrastructure and ensure proactive measures are taken to ensure high availability of services
- Carry out incident management using the Service Now tool
- Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools
- Documents results in accordance with agreed procedures
- Monthly Windows patching
- Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software
- Confirms the correct working of installations
- Uses system management software and tools to collect agreed performance statistics
- Carries out agreed system software maintenance tasks
- Carries out agreed operational procedures, including network configuration, installation and maintenance
- Uses network management tools to collect and report on network load and performance statistics
- Contributes to the implementation of maintenance and installation work
- Uses standard procedures and tools to carry out defined system backups, restoring data where necessary
- Identifies operational problems and contributes to their resolution
- Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage
- Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the agreed operational procedure
- Identifies operational problems and contributes to their resolution.
Requirements
- 3 years of enterprise infrastructure experience, global experience preferred
- Demonstrates a passion for world class infrastructure technology operations
- Demonstrates excellent analytical problem solving abilities
- Monitoring of a medium to large scale infrastructure environment
- Ability to install, configure and maintain infrastructure systems and solutions to specification
- Excellent attention to detail when performing tasks and add extra value to complete tasks to a high standard
- Basic knowledge of one or more of the following products/solutions: Hypervisor - VMware vSphere, Storage - vSAN, Recovery Services - Veeam and Zerto, Platforms - Windows Server and Linux Red Hat, End User Compute - Citrix XenApp, Networking Fundamentals - Cisco Technologies (Switches, Firewalls or Routers), SD-WAN, Aruba Networks, Ticketing System - ServiceNow.
Nice-to-haves
- GCP experience or certifications
- CCNA certification
Benefits
- Equal opportunity employer
- Diversity and inclusion policies
