Technical Support Specialist - IT

$62,067 - $112,299/Yr

State of Utah

Full-time - Mid Level

Executive, Legislative, and Other General Government Support

About the position

The Technical Support Specialist at the Attorney General's Office is responsible for providing technical support and assistance to users on agency systems. This role involves troubleshooting, diagnosing, and resolving hardware and software issues, as well as maintaining local area networks. The specialist will also provide group instruction on software applications and ensure the smooth operation of IT services within the agency.

Responsibilities

• Troubleshoot and diagnose problems with computers and equipment.
• Perform preventative maintenance on computers and related equipment.
• Back up computer data periodically to prevent data loss.
• Provide technical assistance on agency issues and services.
• Handle technical support cases in person, remotely, and via email.
• Act as a resource for management and staff regarding technical support.
• Provide customer service to resolve various technical issues.

Requirements

• Minimum five years of experience in Information Technology.
• Experience troubleshooting, repairing, or replacing computer hardware.
• Experience managing Windows Servers.
• Experience with Microsoft Azure Cloud Services.
• Experience administering Microsoft 365 environment.
• Experience with iPhone, iPad, and Android devices.
• Experience with Adobe Acrobat DC.
• Knowledge of backups and backup principles.
• Knowledge of Windows Active Directory.

Nice-to-haves

• Extensive experience with desktop support for Windows 10/11 and MacOS.
• Extensive knowledge of file rights, shares, and groups.
• Bachelor's degree in Information Technology or related field.
• Strong training foundation in IT support.
• Strong experience with all aspects of Office 365 administration and user support.
• Experience with VPN administration.
• Knowledgeable of case file security.
• Network administration background.
• Familiarity with physical network cabling.
• System administration background.
• Experience with SAN and data management on server or NAS.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Life insurance