Broadbent & Associates - Reno, NV
posted 3 months ago
About the position
Broadbent & Associates, Inc. is seeking a full-time Technical Support Specialist to provide essential onsite and remote IT technical support to our employees. This entry-level position is based in Reno, Nevada, and offers a competitive salary that varies based on experience. The role is crucial in ensuring that our employees' computers, phones, and peripheral devices are operational and functioning effectively. The Technical Support Specialist will work under the supervision of the IT Manager and will be responsible for responding to email support requests, providing remote support using tools like Splashtop and LogMeIn, and communicating with employees through email, Microsoft Teams, and phone calls. In this role, you will install software on Windows 10/11 computers, upgrade applications as necessary, and maintain asset lists of IT-related equipment. You will also be tasked with installing Windows 11 and required applications on new computers, upgrading Windows 10 systems, and installing RAM and SSDs in laptops as needed. Troubleshooting various issues such as internet connectivity, VPN, printer, monitor, and peripheral problems will be a significant part of your daily responsibilities. Additionally, you will manage user accounts in Active Directory/Microsoft 365 and provide basic support for iOS and Android devices related to accessing Broadbent email. The ideal candidate will possess strong personal skills, as regular interaction with employees and clients is expected. While the position is technical in nature, the hiring process will emphasize your problem-solving abilities rather than rote memorization of certification test answers. We are looking for someone who can quickly identify the root cause of issues and resolve them efficiently. This position offers opportunities for advancement and is set in a friendly and fun work environment, reflecting our commitment to treating our employees like family.
Responsibilities
- Respond to email support requests
- Provide remote support using Splashtop and LogMeIn
- Communicate with employees via email, Microsoft Teams, and phone
- Install software on Windows 10/11 computers
- Upgrade applications as needed
- Maintain asset lists of IT-related equipment
- Install Windows 11 and needed applications on new computers
- Upgrade Windows 10 computers as needed
- Install RAM and SSDs in laptops as needed
- Troubleshoot internet connectivity, VPN, printer, monitor, and peripheral issues
- Add new users and make edits in Active Directory/Microsoft 365
- Provide basic support for iOS and Android devices as it pertains to accessing Broadbent email
Requirements
- A+/Network+ certifications (or comparable work experience)
- Ability to travel (less than 5%) within the western US if needed
- Exceptional troubleshooting skills
- Strong work ethic
- Strong commitment to customer service
- Ability to effectively manage time and complete tasks quickly and efficiently
- Strong communication skills
- Technical writing competency
- Ability to work individually and as a team member
- Ability to follow directions and learn new things
Nice-to-haves
- Strong communication skills
- Technical writing competency
- Ability to work individually and as a team member
- Ability to follow directions and learn new things
Benefits
- Health savings account
- Health insurance
- Dental insurance
- 401(k)
- Vision insurance
- 401(k) matching
- Life insurance
- Bonus opportunity
- Vacation
- Sick leave
- Opportunities for advancement
