Technical Support Specialist- Mechanical Technician

Ipg Photonics - Marlborough, MA

Full-time - Mid Level

Marlborough, MA

5,001-10,000 employees

Computer and Electronic Product Manufacturing

About the position

The Technical Support Specialist at IPG Photonics is responsible for providing expert support and tailored solutions to customers using advanced laser processing technology. This role involves remote support, maintenance, troubleshooting, and training for customers, partners, and internal personnel, ensuring optimal performance of laser systems and contributing to customer satisfaction.

Responsibilities

• Provide remote support for IPG Customers, resellers, and subsidiaries.
• Provide preventive and breakdown maintenance to domestic and international customers.
• Troubleshoot and optimize laser system performance.
• Understand mechanical, electronic, and optical assembly of lasers, laser systems, and subsystem components.
• Update engineering about required upgrades based on field experience through Engineering Change Requests.
• Work with engineering on upgrades and escalated service issues.
• Follow and/or develop training material for repairs, system operation, and installations.
• Train and support IPG customers, partners, and IPG support personnel.
• Participate in application development for customers in coordination with the applications team and sales as necessary.

Requirements

• Completion of an engineering degree is preferred, but significant experience in a similar role will be considered.
• Experience with industrial cutting, welding, and marking applications.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Strong technical, analytical, organizational, problem-solving, and troubleshooting skills.
• Comfortable working independently without supervision with a goal-oriented structure.
• Flexibility to handle multiple, changing priorities.

Nice-to-haves

• Ability to interpret electrical drawings.
• Experience with industrial lasers, accessories, and related diagnostic equipment.
• Excellent electrical/electronic troubleshooting skills with high and low-voltage equipment.

Benefits

• Competitive starting wage
• Annual discretionary bonuses
• Health insurance benefits effective DAY ONE
• 3 weeks of vacation
• 12 paid holidays
• Sick time
• Tuition assistance
• 401K with company match