Technical Support Specialist

$52,000 - $64,480/Yr

Aston Carter - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Administrative and Support Services

About the position

The Level 1 Technical Support Representative is a vital member of the Operations Team, responsible for providing advanced support for inquiries that equipment operators cannot resolve. This role involves collaboration across various departments to ensure issues are identified, prioritized, and tracked until resolution, aiming for high levels of customer satisfaction.

Responsibilities

• Provide advanced technical support for equipment operators' inquiries.
• Collaborate cross-functionally to surface, triage, and track issues until resolution.
• Work closely with software and engineering teams to refine support processes.
• Resolve complex issues with professionalism and poise.

Requirements

• Experience in technical support.
• Strong customer service skills.
• Ability to analyze and resolve problems effectively.

Nice-to-haves

• Self-driven and customer-focused attitude.
• Extraordinary communication skills.

Benefits

• Hybrid work environment.
• Competitive hourly pay of $25 - $31.