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Under the general supervision of the Technical Support Administrator, the Technical Support Specialist is responsible for a variety of technical and customer support services, including, but not limited to: Responding promptly to Level 1 and escalated Level 2 work order requests as assigned, by diagnosing and repairing hardware and software issues, and by assisting end users with technical issues; Serving as lead specialist for one or more major district programs; and Performing as a team member on special projects as assigned.