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Technical Support Specialist
$72,800 - $93,600/Yr
Creed Infotech - San Diego, CA
posted about 2 months ago
Full-time
Remote - San Diego, CA
About the position
The Technical Support Specialist role at Creed Infotech involves providing technical support for complex computer systems, software, and integrations. The position requires troubleshooting and diagnosing issues that first-line support could not resolve, acting as a customer advocate to ensure successful resolution of technical challenges. The role is hybrid, requiring onsite presence twice a week in San Diego, CA.
Responsibilities
- Provide technical support to administrators, technicians, and product support personnel.
- Diagnose, troubleshoot, repair, and debug complex computer systems and software.
- Respond to situations where first-line product support has failed to isolate or fix problems.
- Resolve technical cases created by customers regarding unexpected behaviors or technical questions about the ServiceNow software.
- Analyze data to isolate potential causes of issues and involve others to achieve goals.
Requirements
- Knowledge of LDAP/Active Directory, SSO, or other authentication/user management systems.
- Understanding of Email Troubleshooting (e.g., Office 365, Exchange).
- Knowledge of Web Services (SOAP, REST).
- Working knowledge of Network troubleshooting (e.g., Ping, Telnet).
- Hands-on experience in bi-directional integration between two systems.
- Some experience with Scripting languages, preferably JavaScript.
- Experience with relational databases (e.g., MySQL, Oracle).
- Experience in gathering and reading various log files.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
