Technical Support Specialist

Spectrum - Chicago, IL

Full-time - Entry Level

Chicago, IL

Telecommunications

About the position

The Technical Support Specialist at Warner Bros. Discovery will provide essential technical service and support to the NetherRealm Console team, focusing on game development requests and system environments. This role involves maintaining PCs, assisting with network services, and participating in mission-critical projects, ensuring high levels of support and adherence to service standards.

Responsibilities

• Provide day-to-day support for all internal and external console game development requests and game development system environments.
• Support all conference rooms and specialized rooms including Facial Scan, MoCap, and the Stream Room.
• Maintain PCs (MacOS & Windows OS), peripherals, and assist in installing, integrating, and configuring new computer systems and hardware for users.
• Assist with access to WAN, LAN, print, and network services, remote access, and access to application, infrastructure, and SaaS applications.
• Maintain inventory of all assets and create documentation for tools, asset tracking, systems, processes, and procedures utilized by the desktop support team.

Requirements

• Basic understanding of PC hardware components and desktop operating systems.
• Ability to learn quickly and work effectively in a fast-paced environment.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Proficient in using troubleshooting tools (Resource Monitor, ProcMon, Sysinternals, etc).
• Ability to work in a multiplatform hardware environment (PC, MAC, RAID, IOS, Android, and some Linux).

Nice-to-haves

• Skilled in installation and administration of operating systems (Microsoft OS and macOS).
• Self-motivated, team player able to contribute immediately.
• Ability to learn quickly in a highly technical, fast-paced, and deadline-intensive environment.
• Excellent organizational, time management, project management, and service delivery skills.
• Excellent written and oral communication skills.
• Experience in a role involving direct customer contact (internal and external customers).
• Ability to lift up to 75 pounds as needed.

Benefits

• Career defining opportunities
• Thoughtfully curated benefits
• Tools to explore and grow into your best self