Technical Support Specialist

$45,760 - $58,240/Yr

TEKsystems - Putnam, CT

Full-time - Entry Level

Putnam, CT

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Technical Support Specialist role at TEKsystems involves providing help desk support and IT field technician services primarily on-site in Putnam, CT. This position is a contract-to-hire opportunity, with the potential for internal growth within the company. The specialist will be responsible for assisting end users and field staff through phone and email support, as well as traveling to various construction sites for on-site support as needed.

Responsibilities

• Provide phone and email support for end users and field staff.
• Troubleshoot technical issues related to hardware and software.
• Perform password resets and assist with network connectivity problems.
• Travel to various job sites for on-site technical support as required.
• Resolve issues remotely when possible.

Requirements

• Experience in technical support and troubleshooting.
• Proficiency in Windows 10 and help desk support.
• Strong customer service skills.
• Ability to work in various environments, including construction sites.

Nice-to-haves

• Experience with hardware and software troubleshooting.
• Familiarity with service desk operations.

Benefits

• Potential for internal growth within the company.
• Opportunity to work with a large team and diverse clients.