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Datacolor - Lawrenceville, NJ
posted 4 days ago
About the position
We are seeking a dedicated team member to provide 1st level technical support for our Spyder products. The ideal candidate will quickly learn to identify and resolve customer issues across a range of inquiries, including hardware setup, software troubleshooting, and general usage guidance. After training, you will handle support inquiries through our ticketing system, ZenDesk. An interest in color, color management, Mac and Windows systems, as well as photography and/or video is a plus.
Responsibilities
- Analyze and resolve technical issues in 1st level support (via email - ticket system).
- Advise customers on technical questions regarding our Spyder products.
- Collaborate closely with other colleagues to relay customer feedback and improve our products and services.
Requirements
- Experience in technical support or customer service.
- A strong customer orientation and a positive, motivated approach to dealing with our customers.
- Problem-solving skills and enjoyment in collaborating within a global team.
- A quick grasp of new tasks and a willingness to tackle and master them.
Nice-to-haves
- Proficiency in another European language in addition to English, both spoken and written.
- Experience with Apple computers and operating systems and/or Windows systems.
- Basic knowledge of color and color management.
- An interest in photography and/or videography.
- Experience using ZenDesk on customer support.
Benefits
- Excellent health, dental & vision insurance options.
- Paid Time Off.
- Community volunteerism opportunities.
- Annual Bonus Potential.
- Company-matched 401k.
- Company-sponsored employee events.
