Cbd American Shaman - North Kansas City, MO
posted 2 months ago
Full-time - Entry Level
North Kansas City, MO
1-10 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Technical Support Specialist at CBD American Shaman, LLC is responsible for delivering exceptional technical support to users, addressing a variety of hardware and software issues. This role is crucial for ensuring smooth operations and enhancing user satisfaction through effective problem-solving and communication.
Responsibilities
- Provide timely and effective technical support to users via various channels, including in-person, phone, chat, and email.
- Diagnose and troubleshoot complex technical issues related to hardware and software.
- Conduct thorough research to identify optimal solutions and best practices.
- Advise users on appropriate procedures and best practices to prevent future issues.
- Follow up with users to ensure complete resolution and satisfaction.
- Maintain accurate records of all support requests and resolutions.
- Identify, troubleshoot, and resolve POS hardware problems, including requesting replacements and overseeing installation at store locations.
- Perform structured cabling tasks as needed.
Requirements
- 1-2 years of experience in technical support or a related field.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in troubleshooting and diagnosing technical issues.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- A passion for providing exceptional customer service.
Nice-to-haves
- Experience with networking is a plus.
- General familiarity with POS systems is a plus.
