Technical Support Specialist
Allegis Group•Marengo, IL
450d
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About The Position
The Technical Support Specialist provides level one technical support for software and hardware issues affecting end-user productivity. This role involves responding to support requests, troubleshooting technical issues, and escalating complex problems to senior IT staff as necessary. The specialist is responsible for documenting interactions, maintaining knowledge of company products, and ensuring employee satisfaction through follow-up and resolution of outstanding issues.
