Technical Support Supervisor - Building Automation Systems

Honeywell International - Independence, OH

Full-time - Mid Level

Hybrid - Independence, OH

Computer and Electronic Product Manufacturing

About the position

As a Technical Support Supervisor for Building Automation Systems at Honeywell, you will play a crucial role in leading and managing our Technical Support team. Your expertise and leadership will be instrumental in ensuring timely and effective resolution of technical issues, exceeding customer expectations, and optimizing our technical support operations. You will report directly to our Sr. Tech Support Manager and work out of our Independence, Ohio location on a hybrid work schedule. In this role, you will impact our organization by providing exceptional technical support to our customers, driving continuous improvement initiatives, and fostering a customer-centric culture within the team. Your responsibilities will include leading the team, developing strategies for operational optimization, and collaborating with cross-functional teams to enhance service delivery. You will also monitor performance metrics to identify areas for improvement and ensure that resources are effectively managed to meet business objectives. Staying updated with industry trends and advancements will be essential for providing recommendations for improvement and ensuring that our technical support remains competitive and effective.

Responsibilities

• Lead and manage the Technical Support team, providing guidance and coaching.
• Ensure timely and effective resolution of technical issues, meeting customer Key Performance Indicators (KPI) and expectations.
• Develop and implement strategies to optimize technical support operations.
• Collaborate with cross-functional teams to drive continuous improvement initiatives.
• Establish and maintain strong relationships with key stakeholders, including customers, Project Managers, Account Managers, and other internal teams.
• Monitor and analyze technical support performance metrics to identify areas for improvement.
• Manage and allocate resources effectively to meet business objectives.
• Stay updated with industry trends and advancements, and provide recommendations for improvement.

Requirements

• Minimum of 3+ years of proven experience in technical support management or leadership.
• Strong technical knowledge and expertise in relevant technologies.
• Excellent leadership and team management skills.
• Ability to effectively manage and prioritize multiple projects and tasks to find value for the business and customers.
• Experience in driving process improvements and implementing best practices to show profits from achieving department goals.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.

Nice-to-haves

• Bachelor's degree in a related field.
• Strong leadership and strategic thinking.
• Ability to drive change and innovation.
• Results-oriented approach and ability to drive projects to successful completion.
• Excellent problem-solving and analytical abilities.
• Strong business acumen.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Paid Vacation
• Mental Health support
• Career Growth
• Professional Development