Disability Solutions - Dearing, KS
posted 4 months ago
As a Tech Support Supervisor for Building Automation Systems at Honeywell, you will play a crucial role in leading and managing our Technical Support team. Your expertise and leadership will be instrumental in ensuring timely and effective resolution of technical issues, exceeding customer expectations, and optimizing our technical support operations. You will report directly to our Sr. Tech Support Manager and work out of our Independence, Ohio location on a hybrid work schedule. In this role, you will impact our organization by providing exceptional technical support to our customers, driving continuous improvement initiatives, and fostering a customer-centric culture within the team. Your responsibilities will include leading and managing the Technical Support team, providing guidance and coaching to team members. You will ensure timely and effective resolution of technical issues, meeting customer Key Performance Indicators (KPIs) and expectations. Additionally, you will develop and implement strategies to optimize technical support operations, collaborating with cross-functional teams to drive continuous improvement initiatives. Establishing and maintaining strong relationships with key stakeholders, including customers, Project Managers, Account Managers, and other internal teams, will be essential to your success. Monitoring and analyzing technical support performance metrics to identify areas for improvement will be a key part of your role. You will manage and allocate resources effectively to meet business objectives while staying updated with industry trends and advancements, providing recommendations for improvement. Your leadership will be vital in creating a high-performing team that consistently delivers exceptional service to our customers.