Technical Support Tech I

About the position

The Technical Support Tech I position at Amazon involves providing technical support within the cloud computing server technologies environment. The role requires strong analytical skills, problem-solving abilities, and effective communication to resolve hardware and network issues while maintaining a collaborative team atmosphere.

Responsibilities

• Maintain the hardware infrastructure of the latest cloud computing server technologies.
• Quickly and accurately resolve issues with server and network hardware through root cause analysis.
• Communicate advanced technical information effectively to individuals with varying technical knowledge.
• Contribute to strong inter and intra-team development.
• Operate effectively in high-pressure, time-sensitive situations while managing multiple critical priorities.

Requirements

• Technical aptitude and a solid understanding of computers, servers, and network devices.
• Ability to operate solo or as part of a team with varying degrees of supervision.
• Effective examples of personal initiative and judgment used to benefit team objectives.
• Strong communication skills to convey technical information clearly.
• Capability to handle high-pressure situations successfully.

Benefits

• Opportunity to work with the latest cloud computing technologies.
• Gain valuable experience in a fast-paced technical support environment.
• Collaborate with a diverse team of professionals.
• Enhance your problem-solving and analytical skills.
• Contribute to critical projects in a supportive workplace.