Technical Support Tech I

$49,920 - $54,080/Yr

Belcan - Plain City, OH

Full-time - Entry Level

Plain City, OH

Professional, Scientific, and Technical Services

About the position

The Technical Support Tech I position at Belcan Services Group involves providing technical support to end users for a variety of issues. This role is essential for ensuring that technical problems are identified, researched, and resolved efficiently, contributing to the overall productivity of the organization.

Responsibilities

• Provide support to end users on a variety of technical issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.

Requirements

• May require an associate's degree in a related area.
• 0-3 years of experience in the field or in a related area.
• Knowledge of commonly-used concepts, practices, and procedures within the technical support field.

Benefits

• Competitive hourly rate ranging from $24 - $26.
• Opportunity for contract, temporary, temp-to-hire, and direct assignments.