Technical Support Technician II (TECHN012432)

Centennial Bank • Conway, AR

429d

About The Position

The Technical Support Technician II is responsible for resolving hardware and configuration issues while providing support and mentoring to entry-level technicians. This role involves daily interaction with users to diagnose and resolve technical problems, as well as acting as a backup for onsite service calls and supporting higher-level issues with third-party vendors. The position requires maintaining industry knowledge and assisting in the development of training materials for end-users.

Requirements

• Knowledge of a specialized field such as basic accounting or computer technology.
• Equivalent of four years in high school plus specialized training equal to two years of college, plus 2 years related experience and/or training, or equivalent combination of education and experience.
• Ability to add, subtract, multiply, and divide numbers.
• Ability to utilize common sense understanding to carry out written, oral, or diagrammed instructions.
• Ability to deal with problems involving several known variables in routine situations.
• 2+ years of experience installing, maintaining, and troubleshooting Microsoft Products.
• 2+ years of experience supporting and troubleshooting PCs in a networked environment.
• 2+ years of network hardware and software troubleshooting experience.

Nice To Haves

• Microsoft Certified Professional (MCP)
• CompTia A+
• CompTia Network+
• Intermediate skills in Presentation/PowerPoint, Spreadsheet, Word Processing/Typing.
• Basic skills in 10-Key, Database, Programming Languages.

Responsibilities

• Provide level II support to identify, diagnose, and resolve issues for users of personal computer software and hardware, network, and new computer technology.
• Support and mentor level I technicians.
• Act as a backup resource for all onsite service calls.
• Immediate backup for all Technician I duties.
• Work with third-party vendors to resolve higher-level issues.
• In-house repair of common branch equipment.
• Maintain industry knowledge and certifications to recommend system and process improvements.
• Assist technical support supervisor in creating materials for end-user FAQs.
• May be required to work at an alternative location within the bank.
• Work in a constant state of alertness and in a safe manner.
• Complete required BSA/AML training and other compliance training as assigned.
• Perform any other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree