Technical Support Technician II (TECHN012432)

Centennial Bank - Conway, AR

Full-time - Entry Level

Conway, AR

Credit Intermediation and Related Activities

About the position

The Technical Support Technician II at Centennial Bank is responsible for resolving hardware and configuration issues while providing support to users of personal computer software and hardware. This role also involves mentoring entry-level technicians and assisting with their educational development. The position requires a strong understanding of technology and the ability to communicate solutions effectively to end-users.

Responsibilities

• Provide level II support to identify, diagnose, and resolve issues for users of personal computer software and hardware, network, the Internet, and new computer technology.
• Support and mentor level I technicians.
• Act as a backup resource for all onsite service calls.
• Immediate backup for all Technician I duties.
• Work with third party vendors to resolve higher level issues.
• In-house repair of common branch equipment.
• Maintain industry knowledge and certifications to recommend system and process improvements.
• Assist technical support supervisor in creating materials for end-user FAQs.
• May be required to work at an alternative location within the bank.
• Work in a constant state of alertness and in a safe manner.
• Complete required BSA/AML training and other compliance training as assigned.
• Perform any other related duties as required or assigned.

Requirements

• Knowledge of a specialized field such as basic accounting or computer technology.
• Equivalent of four years in high school plus specialized training equal to two years of college, plus 2 years related experience and/or training, or equivalent combination of education and experience.
• Ability to add, subtract, multiply and divide numbers, and perform these mathematical skills using money and other forms of measurement.
• Ability to utilize common sense understanding to carry out written, oral or diagrammed instructions and deal with problems involving several known variables.

Nice-to-haves

• Microsoft Certified Professional (MCP)
• CompTia A+
• CompTia Network+
• Intermediate skills in Presentation/PowerPoint, Spreadsheet, Word Processing/Typing.
• Basic skills in 10-Key, Database, Programming Languages.

Benefits

• Flexible work location options
• Opportunities for professional development
• Supportive team environment