Motorola Solutions - Austin, TX
posted 19 days ago
Full-time - Entry Level
Remote - Austin, TX
1,001-5,000 employees
Computer and Electronic Product Manufacturing
About the position
The Technical Support Technician role at Motorola Solutions involves providing essential support and configuration for hardware and software used in public safety implementations. This position is part of the PremierOne Support team, which focuses on delivering solutions to the public safety sector, ensuring that customers can effectively utilize Motorola's technology to enhance their operations. The role requires strong communication skills and the ability to work both independently and collaboratively within a team, particularly in high-pressure situations.
Responsibilities
- Supports and configures the hardware and software used in customer implementations.
- Provides technical support to customers via phone and email, as well as responding to tickets through a web portal.
- Interacts with Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite.
Requirements
- High School Diploma or equivalent; Associates Degree preferred but not required.
- 1+ years of experience working in a customer support or tech support environment.
- Familiarity with Microsoft Windows Server and Desktop Operating Systems (Active Directory).
- Knowledge of Microsoft SQL Server and web servers.
- Experience with virtualization software, network load balancing, and clustering.
- Understanding of network services (DNS, IP, HOSTS, Routing).
- Experience with hardware blades and SANs.
- Excellent verbal and written communication skills.
- Basic understanding of technical support centers.
- Ability to work individually and within a team.
- Willingness to build upon existing skill sets.
- Ability to install, configure, and support Motorola Solutions software and required 3rd party software packages.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
