This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Technical Support Technician
United States Department of Transportation - New York, NY
posted 2 months ago
About the position
The Technical Support Technician at the New York City Department of Transportation (NYC DOT) is responsible for providing day-to-day technical support for clients, including desktop PCs, laptops, and tablets. This role involves implementing cybersecurity measures, diagnosing hardware and network issues, and ensuring excellent customer service. The position offers an opportunity to engage with cutting-edge technology and contribute to the IT support team, enhancing the agency's ability to fulfill its mission of safe and efficient transportation.
Responsibilities
- Deliver IT support for desktop PCs, laptops, and tablets, both in person and remotely.
- Provide hands-on assistance for MS Office 365 and DOT applications.
- Implement cybersecurity measures across all endpoint devices agency-wide.
- Diagnose and resolve issues related to hardware, networks, and cybersecurity.
- Provide excellent customer service and support for end users.
- Conduct training sessions to explain security measures and raise awareness of malware and phishing threats.
- Install, upgrade, and support Windows 10 and 11 operating systems and other authorized applications.
- Diagnose and address anti-virus and malware issues, including scanning, quarantining, and removing threats.
- Update security patches for endpoint devices.
- Perform IT hardware asset management and ensure compliance with inventory management SOPs.
- Serve as a backup onsite support technician across all agency sites in five boroughs.
- Utilize MS Intune to manage and troubleshoot laptops and tablets for field inspectors and staff.
Requirements
- A baccalaureate degree from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, or related areas; or
- A four-year high school diploma or equivalent and three years of satisfactory experience in relevant areas; or
- Education and/or experience equivalent to the above, with college education substituting for required experience.
Nice-to-haves
- Understanding of cybersecurity principles and practices.
- Familiarity with network configurations and troubleshooting.
- Strong oral communication skills for effective interaction with users.
- Ability to meet deadlines and manage multiple tasks.
- Extensive knowledge of software applications.
- Strong analytical and problem-solving abilities.
- Experience in data collection and processing.
- Excellent customer service skills.
- Experience in inventory and asset management.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Loan forgiveness
