Technical Support

$27,040 - $47,840/Yr

Akkodis - Chandler, AZ

Full-time - Entry Level

Chandler, AZ

Administrative and Support Services

About the position

The Technical Support role at Akkodis involves providing first-line support to internal employees through voice and chat. The primary focus is on troubleshooting Microsoft applications and proprietary systems, ensuring effective resolution of technical issues in a fast-paced environment.

Responsibilities

• Provide first-line support for internal employees via voice and chat, addressing technical issues related to Microsoft applications and proprietary systems.
• Troubleshoot and resolve hardware and software issues, including Windows 10/11, MS Office Suite, and Office 365.
• Manage multiple live chats simultaneously while maintaining focus on customer service and quality metrics.
• Document tickets clearly and escalate issues to second-line teams when first-line resolution is not possible.
• Collaborate with global partners to deliver exceptional client care and meet service level agreements.
• Support in-house technical training and provide real-time support to team members.
• Prioritize workload effectively and ensure timely resolution of issues within a fast-paced environment.

Requirements

• Bachelor's degree or equivalent experience in a relevant field.
• 3-5 years of experience in technical support, customer service, or a related field.
• Experience with Windows 10/11, MS Office Suite, and Office 365 troubleshooting.
• Familiarity with remote support tools such as Citrix, VPN, and Cisco AnyConnect.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay