Technical Support

$35,360 - $41,600/Yr

Alpha Net Consulting - Sacramento, CA

Full-time - Entry Level

Sacramento, CA

Professional, Scientific, and Technical Services

About the position

The Technical Support role is focused on delivering exceptional customer service and technical assistance at customer locations. The position requires a proactive individual who can manage user accounts, troubleshoot technical issues, and support software deployments while maintaining a high level of attention to detail in a fast-paced environment.

Responsibilities

• Deliver top-notch customer service and technical assistance on-site at customer locations.
• Assist with user account management and identity management systems such as Active Directory.
• Maintain a high level of attention to detail when handling support tasks and troubleshooting issues.
• Demonstrate flexibility and adaptability in managing shifting priorities and urgent requests.
• Provide troubleshooting expertise for Windows operating systems and associated software.
• Communicate effectively with customers, offering clear and concise technical explanations, both verbally and in writing.
• Support Service Desk tickets, resolving approximately 85% remotely and 15% through desk-side visits.
• Resolve hardware, software, and network connectivity issues, including working with DUO, NetMotion, and other network-related resources.
• Assist with the deployment of MECM software, including both GUI and Headless images, as well as software package deployments using task sequences.
• Ensure hardware and software inventory is accurately updated in the Manifest.
• Support users in utilizing operating systems, software applications, and IT equipment efficiently.
• Assist with imaging, installation, and relocation of IT hardware and systems.

Requirements

• Excellent customer service skills with a problem-solving mindset.
• Experience with Active Directory or other identity management platforms.
• Strong attention to detail and the ability to prioritize tasks effectively.
• Proficient in troubleshooting Windows systems and software applications.
• Effective verbal and written communication skills for clear customer interaction and documentation.
• Previous experience handling second-level Service Desk support tickets, primarily remote with occasional desk-side support.
• Knowledge of network connectivity tools such as DUO and NetMotion.
• Familiarity with MECM software deployment and imaging processes.

Benefits

• Competitive hourly pay ranging from $17.00 to $20.00 per hour.
• Long-term contract opportunity.