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Io Datasphere Incorporated - Brighton, MI
posted 2 months ago
Part-time
Brighton, MI
Professional, Scientific, and Technical Services
About the position
The Technical Support Professional will be responsible for assisting with the update and migration of Windows 10 to Windows 11 across 13 client locations. This role involves providing IT support, troubleshooting technical issues, and ensuring effective communication with staff regarding their IT needs.
Responsibilities
- Answer incoming IT helpdesk calls
- Install and support IT hardware and software
- Help resolve technical issues
- Assist staff with PC updates, issues, troubleshooting, and resolutions
- Travel to 13 various client locations within the State
Requirements
- 3+ years of IT Technical Support experience (Software and Hardware)
- Experience installing, troubleshooting, and repairing PCs, laptops, and peripherals
- Experience with MS Office Suite (Outlook, Excel, Word, etc.)
- Experience updating necessary IT documentation and tickets related to support requests
- Possess a valid driver's license
- Ability to drive personal vehicles to and from service locations
Nice-to-haves
- Local candidates preferred, but not mandatory
Benefits
- Contract position for 6 months
- No remote work allowed
- No mileage/fuel reimbursement for travel
