Technical Support

Io Datasphere Incorporated - Detroit, MI

Full-time

Hybrid - Detroit, MI

Professional, Scientific, and Technical Services

About the position

The Technical Support professional at IO Datasphere, Inc. will serve as an analyst in an Information Technology environment, providing expert problem diagnosis, implementation, administration, support, and maintenance of computer hardware, software, and network products. This role involves both on-site and remote support, leading teams, and overseeing technical assignments to enhance productivity and efficiency for agency end users.

Responsibilities

• Provide support to agency end users to maximize productivity and efficiency of computer-related equipment and processes.
• Serve as a technical analyst in the implementation of computer technology and automation initiatives.
• Communicate effectively, both orally and in writing, with users, unit staff, and Managers.
• Maintain a broad system knowledge, knowledge of computer-related equipment, and end user software.
• Analyze operational problems and investigate alternative solutions and potential risks.
• Initiate corrective action and record and report status.
• Teach and assist other staff and users.
• Manage projects related to technical support.
• Provide server support and telecommunications support.
• Support database systems and enforce security standards.

Requirements

• 3+ years of IT experience.
• 3+ years of customer service experience.
• Bachelor's Degree with 21 semester (32 term) credits in computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management, or mathematics.

Nice-to-haves

• Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst.

Benefits

• Contract position for 1 year.