Technical Support

$63,648 - $70,741/Yr

Aquent - Parsippany-Troy Hills, NJ

Full-time - Entry Level

Parsippany-Troy Hills, NJ

Administrative and Support Services

About the position

The Technical Support role is a temporary position focused on providing Level 2 desktop support and participating in the implementation of global and regional IT projects. The position involves collaboration with local businesses and third parties to ensure effective IT operations and infrastructure maintenance.

Responsibilities

• Provide Level 2 desktop support following current support models and best practices.
• Participate in the implementation of global/regional projects and initiatives, coordinating with local businesses and third parties.
• Execute day-to-day activities related to IT facilities and media handling.
• Provide 'hands and eyes' support for other IT groups.
• Collaborate with Facilities and third-party vendors on maintenance and new implementations affecting local IT infrastructure.

Requirements

• Experience in providing Level 2 desktop support.
• Knowledge of current support models and best practices in IT support.
• Ability to coordinate with local businesses and third parties for project implementation.
• Experience in IT facilities and media handling.