Uveye - Denver, CO
posted 5 months ago
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. As a Technical Field Service Engineer Tier 2, you will play a crucial role in ensuring our customers receive prompt and effective technical support. You will be responsible for troubleshooting, maintenance, and repair of UVeye solutions. This role involves frequent travel to customer sites, where you will apply your technical expertise to resolve issues and provide proactive service. Your technical expertise will assist our organization in increasing client satisfaction, improving efficiency, managing risk, and diagnosing problems. A great FSE L2 has a positive “can do” attitude and delivers a consistently great experience for our customers. You will be responsible for conducting on-site troubleshooting, maintenance, and repair, collaborating with customers to understand their technical issues and provide timely solutions, documenting service activities, ensuring compliance with company safety protocols, and managing escalations that arise after repeated service by other parties before you.