Technical Trainer (Maintenance)

About the position

The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. More than 11,000 employees operate NYCHA's properties and central office functions. NYCHA's Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are customized based on NYCHA standard operating procedures. L&D's mission is to prepare NYCHA employees for the roles they're in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers. Reporting to the Administrator of the Maintenance Training Unit, the Technical Trainer (Maintenance), is responsible for facilitating a variety of training courses designed to enhance the technical skills and knowledge of NYCHA employees, primarily but not exclusively Maintenance Workers. This position focuses on training related to NYCHA standards and procedures specific to maintenance operations, property management supervision, and building operations. The ideal candidate will play a key role in delivering high-quality professional development opportunities that ensure employees can perform their duties safely, efficiently, and in compliance with all relevant standards.

Responsibilities

• Lead lectures, demonstrations, and hands-on exercises with adult learners, both in the classroom and on-site at NYCHA developments, on building maintenance procedures.
• Provide end-user support and troubleshooting guidance for maintenance operations.
• Collaborate in the design and development of instructional materials, including writing and revising training manuals, taking photos or video of hands-on training demonstrations, translating technical content into plain language to enhance training effectiveness.
• Perform assessments and evaluations to determine training comprehension and needs, including conducting surveys, focus groups, and analyzing feedback to create tailored training programs.
• Participate in special projects as required, ensuring project goals are met and support is provided where needed.
• Perform other related duties as required.

Requirements

• A four year high school diploma or its educational equivalent.
• Five years of supervisory experience in the operation, repair and maintenance of large tenanted buildings, three years of which must have been in responsible charge of properties having not less than seven maintenance and operations employees.
• Higher education may be substituted for up to two years of this experience on the basis of 30 semester credits from an accredited college for each year of experience.

Nice-to-haves

• Extensive knowledge of NYCHA building systems.
• Expertise with maintenance operations and heating-related equipment.
• Highly motivated and willing to take initiative in developing training programs to meet NYCHA's needs.
• Ability to supervise and motivate others.
• Proficient group management and public speaking skills, with the ability to effectively engage and educate audiences.
• Strong background in assessing programs, training outcomes, and performance to ensure continuous improvement.
• Proficient writing and organizational skills.
• Proficient with the Microsoft Office suite.
• Ability to develop training materials.

Benefits

• Public Service Loan Forgiveness eligibility.
• No residency requirements.