Northern Arizona University - Flagstaff, AZ
posted 2 days ago
Full-time - Entry Level
Hybrid - Flagstaff, AZ
Educational Services
About the position
The Education Technology Consortium provides software support and technical services to school districts and charter schools (K-12) around the state of Arizona. This position specifically provides training and support for the Synergy Student Information System used in ETC member schools to handle student demographics, attendance, grading, scheduling, required state and federal reporting, teacher gradebooks, and assessments.
Responsibilities
- Provide technical software support to schools throughout Arizona.
- Support users with all areas of the software, including enrollment, scheduling, attendance, grading, grade books, course history, test tracking, security and state reporting.
- Troubleshoot issues and identify areas where training or software changes are needed.
- Work with new state reporting coordinators to walk through essential tasks for the state reporting cycle.
- Develop training and documentation materials, including quick guides, training guides and recorded webinars.
- Provide onsite and web-based training for users on systems.
- Use Excel to summarize and analyze data.
- Contact, track and follow-up with vendor on vendor-specific issues.
- Perform other duties as assigned.
Requirements
- Associates or bachelor's degree in computer science or related field.
- 2-4 years of relevant experience.
- Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Nice-to-haves
- Experience with Synergy or another database management system.
- Strong knowledge in at least 2-3 areas of the Synergy Student Information System or similar SIS.
- Experience using Excel to review and summarize data.
- Teaching or training experience.
Benefits
- Generous health, dental and vision insurance.
- Participation in the Arizona State Retirement System.
- Paid vacation and 10 holidays per year.
- Tuition reduction for employees and qualified dependents.
