Technical Writer 3

$80,000 - $100,000/Yr

GovCIO - Tampa, FL

Full-time - Mid Level

Remote - Tampa, FL

About the position

GovCIO is seeking a Technical Writer/Administrator to provide operations and technical support for a multi-vendor IT Infrastructure program in Tampa, FL. This role involves creating, editing, and organizing technical documents while utilizing ServiceNow's CONNECT platform to enhance team collaboration and project management. The position requires strong research and organizational skills to transform complex technical data into user-friendly materials, along with essential administrative support to ensure smooth office operations.

Responsibilities

• Develop, write, edit, and proofread a variety of technical documents, translating complex data into user-friendly content for diverse audiences across print and digital platforms.
• Utilize ServiceNow CONNECT to manage project tasks, document updates, team communication, and maintain version control for seamless collaboration and workflow efficiency.
• Gather technical information through interviews, observations, and research, supporting detailed and accurate documentation.
• Conduct quality reviews of materials to ensure clarity, consistency, accuracy, and adherence to documentation standards.
• Oversee and select visual aids such as diagrams and charts to enhance comprehension of technical information.
• Develop and maintain cataloging systems using ServiceNow CONNECT for efficient document organization and accessibility.
• Assist in preparing technical materials and presentations for seminars, forums, and client meetings, tailoring them to audience needs.
• Manage daily office operations, coordinating tasks and supplies through ServiceNow CONNECT to support efficient workflow.
• Collaborate with technical and business teams, contributing to presentations and aligning documentation with business objectives.

Requirements

• Relevant BS Degree +5 years of prior relevant experience.
• Active Secret Clearance.
• Must have a valid US Passport or the ability to obtain a US Passport within 6 months from the start date.
• Proficiency in technical writing software and project management tools (MS Project, Jira, etc.).
• Hands-on experience with the ServiceNow CONNECT platform for team collaboration and project management.
• Excellent research, analytical, and documentation skills.
• Ability to communicate complex information clearly, concisely, and engagingly.
• Strong organizational skills for managing files, cataloging, and archiving.

Nice-to-haves

• Relevant master's degree +3 years of prior relevant experience.
• A military background within the Signal, Communications, Cyber, or Information Technology MOS will be heavily desired.
• Desired ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist in Field Service Management (FSM).

Benefits

• Competitive salary range of $80,000 - $100,000 per year.
• Flexible remote work opportunities.
• Comprehensive health insurance options.
• 401k retirement plan with company matching.
• Paid time off and holidays.