Technical Writer, AI Chatbot (Third-party Contractor)

Bytedance - San Jose, CA

Full-time - Entry Level

San Jose, CA

Professional, Scientific, and Technical Services

About the position

The Technical Writer for AI Chatbot at ByteDance is responsible for designing, building, and refining the DocBot, which transforms product documentation and the knowledge base for seamless AI interactions. This role focuses on creating and optimizing prompts to support users in effectively utilizing the platform, streamlining repetitive queries, and ensuring accurate responses.

Responsibilities

• Design and develop prompts that guide AI models to generate relevant outputs.
• Review and restructure the knowledge base to optimize AI retrieval and responses.
• Test and refine prompts iteratively, optimizing for clarity and precision.
• Collaborate with the operations developer to align prompts with technical constraints.
• Continuously improve outputs based on feedback.
• Document prompt structures to ensure reproducibility.

Requirements

• Bachelor's degree in communications, English, technical writing, or a related field.
• Strong interest in AI chatbot development.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Strong organizational skills and the ability to categorize and structure existing knowledge base effectively.

Nice-to-haves

• Familiarity with knowledge base management and the ability to structure content for easy retrieval by the AI system.
• Experience with reviewing and restructuring content for accuracy and efficiency.
• Familiarity with Coze or similar platforms.
• Attention to detail in reviewing technical content.
• Experience working in collaboration with technical teams to align content with technical constraints.

Benefits

• Inclusive workplace culture
• Commitment to diversity and inclusion
• Reasonable accommodations for candidates with disabilities or other protected reasons