Technical Writer and Content Designer

$83,500 - $120,900/Yr

DocuSign - Seattle, WA

Full-time - Entry Level

Remote - Seattle, WA

501-1,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Technical Writer and Content Designer at DocuSign plays a crucial role in creating user-friendly documentation and engaging content that enhances customer understanding and product adoption. This position involves a balance of technical writing and content design, requiring collaboration with various teams to ensure clarity and consistency in product information.

Responsibilities

• Design, create, and publish content that is clear, accurate, and easy to understand
• Develop and maintain technical and feature documentation for a range of audiences, including commercial end-users and enterprise admins
• Ensure timely delivery of content that aligns with product releases and quality standards
• Collaborate with internal teams, such as engineers and product managers, to gather information and incorporate feedback into documentation
• Use feedback and data to make informed content decisions and improve documentation
• Contribute to content standards and guidelines, ensuring consistency and clarity
• Lead individual projects effectively, meeting deadlines and balancing multiple tasks
• Review and revise existing content to ensure it meets current standards and user needs
• Write new copy for the DocuSign UI and website, including labels, feature naming, instructional in-app user communication, and more
• Help drive clarity and consistency in tone and terminology, and use a systemic approach for in-product copy
• Collaborate with UX designers to create a cohesive cross-product experience
• Serve as the resident UI copy expert, collaborating and coaching for designers, writers, PMs, and engineers as appropriate

Requirements

• 2+ years of experience in technical writing or a related field
• 1+ years of experience in content design, UX copywriting or a related field
• Experience with creating technical documentation, preferably in a high-tech environment (i.e., SaaS, software, or hardware)
• Experience with creating UI content, preferably in a SaaS, software, or hardware environment
• Experience with Google Workspace
• A portfolio of UX-focused writing samples and/or style guidelines
• Experience working on multi-disciplinary teams

Nice-to-haves

• Strong communication skills, both verbal and written
• Experience writing for a variety of audiences, including enterprise customers
• Familiarity with structured-authoring frameworks or tools (e.g., DITA)
• Familiarity with design tools (e.g., Figma)
• Ability to use feedback to improve content and contribute to documentation quality

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events