Technical Writer/ Communications Specialist

Full-time

Washington, DC

About the position

Infina is looking for a Technical Writer and Communications Specialist to help produce a variety of written materials to support our customer within the Federal Aviation Administration (FAA). This individual will have the ability to translate complex, technical concepts and communicate the information in a way that is engaging and easily understandable. This position is full time onsite at the FAA Headquarters building in Washington DC.

Responsibilities

• Research, document and edit content for the web, training packages, communications and outreach, technical documentation, marketing materials and more
• Author and review technical documents for accuracy and adherence to defined standards
• Follow protocols for knowledge creation and publish within recommended systems and timelines
• Develop program documentation for security requirements for new systems
• Produce and distribute tutorials to help end-users use a variety of applications
• Collaborate with SMEs for additional clarifications, review, and content capture
• Research and collect usability feedback from SMEs, designers, and end-users
• Establish, plan, and administer writing policies and procedures in accordance with governmental policies and procedures
• Perform other duties as assigned

Requirements

• Must have a degree in English, Journalism, History, Political Science or related field
• Must have at least eleven (11) years of relevant experience; FAA experience is highly desired
• Experience with Microsoft Project, Microsoft Visio and Microsoft Office tools
• Ability to translate technical concepts and information for various audiences at different levels of technical literacy and produce accurate, strategic written materials under tight deadlines within a dynamic, team-based environment
• Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Excellent written skills in English
• US Citizen or Green Card Holder