Technical Writer/Content Writer

$72,800 - $76,960/Yr

Unclassified - Holtsville, NY

Full-time - Mid Level

Holtsville, NY

About the position

The Technical Writer II position at the Client Knowledge Center Content Development organization in Holtsville, NY, focuses on creating and managing technical documentation for Enterprise products. The role aims to enhance global performance improvement strategies through effective knowledge transfer and customer satisfaction by developing user manuals, quick start guides, installation guides, and training materials.

Responsibilities

• Develop and write technical content including descriptions, installation procedures, operating instructions, maintenance and troubleshooting information.
• Conduct interviews with Subject Matter Experts (SMEs) to gather data for content.
• Coordinate, manage, and control documentation and training material development projects and deliverables.

Requirements

• Excellent writing skills with the ability to translate highly technical information into understandable text and illustrations.
• Excellent interpersonal skills to communicate with engineering, marketing, SMEs, and external team members.
• In-depth knowledge of electronic publishing including FrameMaker, Adobe Illustrator, RoboHelp, Photoshop, content management systems, and DITA.
• 4-7 years of experience in technical writing.

Nice-to-haves

• Experience with content management systems (5 years required)
• Experience with DITA (5 years required)
• Experience with Adobe Illustrator (5 years preferred)
• Experience with FrameMaker (5 years required)
• Experience with Adobe Photoshop (5 years required)
• Experience as a content writer (5 years preferred)

Benefits

• Competitive hourly pay of $35 - $37
• Contract position with a defined duration of 12 months
• Standard 8-hour shift from Monday to Friday