Technical Writer--Electric Utility

$135,200 - $135,200/Yr

Energy Services Group (Esg) - Dallas, TX

Full-time - Mid Level

Remote - Dallas, TX

Administrative and Support Services

About the position

The Technical Writer position at Electric Utility Energy Services Group International, Inc. focuses on creating and maintaining documentation, training, and communication materials essential for employee training and compliance with market and regulatory requirements. This role involves collaboration with stakeholders to ensure the accuracy and relevance of content across various platforms, ultimately supporting superior customer service.

Responsibilities

• Analyze content in various platforms to determine relevance and accuracy.
• Collaborate with key stakeholders to document processes, procedures, and communications.
• Produce quality documentation and software simulations for the intended audience.
• Implement change management processes for document updates.
• Format documentation and training into standardized templates and adhere to style guides.
• Proofread and edit for grammar, spelling, and correct style usage.
• Provide support for the knowledgebase, digital adoption platform, and SharePoint site; generate and analyze reports as needed.
• Comply with regulations, company policies, procedures, and management expectations.
• Adhere to guidelines regarding sensitive customer information and proprietary company information.

Requirements

• Bachelor's degree with 2 years of experience in technical writing, communications, or related field, or high school diploma with 5 years of experience in the same fields.
• Excellent written, verbal, and organizational skills.
• Strong experience in Microsoft Word and PowerPoint.
• Ability to follow directions and receive constructive feedback.
• Self-starter, detail-oriented, dependable, and highly motivated with the ability to work independently or collaboratively.
• Ability to manage multiple projects within strict deadlines.

Nice-to-haves

• Knowledgebase/content management experience.
• Microsoft SharePoint experience.
• Whatfix experience.
• Experience in the electric utility industry.
• Familiarity with basics of instructional design.

Benefits

• Health insurance
• 401(k)