Technical Writer - External Documentation

Globalmedia Group - Scottsdale, AZ

Full-time - Mid Level

Scottsdale, AZ

Professional, Scientific, and Technical Services

About the position

The Technical Writer role at GlobalMedia Group, LLC focuses on creating and managing technical documentation that supports product development and customer success initiatives. This position requires collaboration with various stakeholders to produce both internal and external publications, ensuring clarity and accessibility of technical information.

Responsibilities

• Work with the Product Management team to produce product release-level documentation, including user manuals, administrator guides, work instructions, release notes, and case studies.
• Develop internal facing technical documentation in partnership with engineering and production teams.
• Create and maintain templates for different document types using FrameMaker or other comparable tools.
• Conduct stakeholder reviews of technical documentation.
• Produce and maintain design control documentation in accordance with ISO 13485 quality management system requirements.
• Work with the Compliance team to sustain information architecture.
• Provide input and feedback on marketing materials.
• Perform other related duties as assigned.

Requirements

• Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Proficiency with document processing tools, FrameMaker experience preferred.
• Proficiency with document design tools, Photoshop and Adobe Creative Cloud experience preferred.
• Ability to grasp and translate technical concepts into plain language with supplemental graphics and imagery.
• Experience with developing document design for technical publications, including content structure, organization, layout, and readability.
• Working knowledge and familiarity with document control best practices.
• Writes clearly and informatively, varies writing style to meet needs, presents numerical data effectively, able to read and interpret written information.

Nice-to-haves

• Organizational skills
• Computer skills
• 1 year Document management experience.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance