Technical Writer - Hybrid(1day onsite/week)

$60,715 - $87,526/Yr

Edge Corporate Services - Pensacola, FL

Full-time - Mid Level

Pensacola, FL

Administrative and Support Services

About the position

The Technical Writer position is a hybrid role within the Network Operations team at Navy Federal, focusing on creating and managing technical documentation to support the team’s operations. The role involves developing standardized response procedures, user manuals, electronic tutorials, and other documentation to ensure effective communication and operational efficiency. The Technical Writer will collaborate with engineers and subject matter experts to gather information and present findings to various stakeholders.

Responsibilities

• Create and manage response procedures for operators to refer to when escalating high-priority alerts.
• Research, gather, and synthesize data to present conclusions and recommendations.
• Interview engineers and/or subject matter experts to obtain workflow and technical information.
• Design, develop, and implement technical documents, including electronic training and user manuals.
• Provide timely responses to operator inquiries and maintain detailed work notes.
• Work collaboratively with support teams to implement process improvements.
• Review work of others to ensure consistency and accuracy as part of Quality Assurance.
• Lead small projects and serve as team spokesperson in project meetings.
• Perform other duties as assigned.

Requirements

• Excellent written communication skills with a keen eye for detail.
• Experience in developing technical documentation.
• Fluency with industry-standard technical summary and reporting techniques.
• Proven ability to quickly learn and understand complex subject matter.
• Advanced skill in presenting information clearly and concisely.
• Experience managing multiple priorities independently or in a team environment.
• Advanced time-management and problem-solving skills.
• Possess a can-do attitude for providing excellent customer service.
• Expert proficiency with MS Office Suite.
• Experience creating/editing presentations using various software.

Nice-to-haves

• Experience maintaining SharePoint applications/pages.
• Experience using OneNote.
• Familiarity with ServiceNow.
• Experience using SnagIt, Articulate 360, or similar instructional design tools.
• Knowledge of Navy Federal's products, services, processes, and procedures.
• Bachelor's Degree in English, Information Systems, Engineering, or related technical field.