About the position
This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within a commutable drivable distance to our Phoenix, AZ, Raleigh, NC, or Cottonwood Heights, UT office. The Process Optimization and Documentation group is responsible for creating and maintaining internal documentation in a centralized repository. We seek a technical writer to document processes implemented as a result of bank transformation initiatives. We are looking for a detail-oriented self-starter who can ramp up quickly. Working independently with subject matter experts (SMEs) to elicit content and to create the appropriate documentation from it independently is critical to success. The technical writer plays a crucial role in ensuring that our documentation meets regulatory standards.
Responsibilities
- Develop documentation in the form of procedures, job aids, and process maps using MS Office applications and Adobe Acrobat
- Publish to a centralized SharePoint library
- Interview SMEs to elicit content for inclusion in process documentation
- Generate visual content, such as screenshots
- Leverage existing documentation to conduct gap and comparative analyses to update existing and create future state documentation
- Maintain project schedules for meeting artifact deliverable timeframes
- Adhere to standardized documentation templates, retrofitting existing documentation to these standards as needed
- Provide support for time sensitive audit and compliance requests as needed
- Maintain a standardized filing and organization structure, which includes detailed record keeping and version storage
- Perform other duties as assigned
Requirements
- Bachelor's Degree and 2 years of experience in Prior Banking Experience, Process Improvement, Consulting or Project Management
- OR High School Diploma or GED and 6 years of experience in Prior Banking Experience, Process Improvement, Consulting or Project Management
- High-intermediate to advanced understanding of MS Office Applications (Word, Excel, PowerPoint, Visio)
- High-intermediate to advanced understanding of Adobe Acrobat
- High-intermediate to advanced understanding of Jira
- High-intermediate to advanced understanding of SharePoint
Nice-to-haves
- Prior experience working in Financial Services, Commercial Banking, or Technology industries
- Experience in the banking industry
- Experience with banking regulations
- Experience working with auditors
- Experience with SOX controls
Benefits
- Competitive, thoughtfully designed and quality benefits program
