Technical Writer II
Fidelity National Information Services - Brown Deer, WI
posted 2 days ago
About the position
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? About the role: Technical Writer II Perform writing and editing tasks for client-facing technical documents, such as system design documents, application user manuals, and report and interface specifications. Work independently to manage document review and revision timelines for state clients and specific software applications. About the team: The Electronic Benefits Transfer (EBT) Technical Documentation and Training team is part of FIS Government Solutions. We are a group of 4 writers in the US and India with a mission to deliver quality materials on time to meet the needs of our state clients and internal stakeholders.
Responsibilities
- Take ownership of documentation deliverables, submission timelines, and approval processes for large state clients
- Research complex technical topics and write, edit and proofread related material for use in client-facing documents such as system design documents, application user manuals, and report and interface specifications
- Manage document review and approval processes with subject matter experts and clients and incorporate feedback to ensure accurate content and timely delivery
- Adhere to team, corporate, and client standards for organizing and maintaining documentation deliverables to make them accessible to internal stakeholders, including client advocates
- Participate in writing team's efforts to maintain and improve team policies and style guidelines and standards for published documents
Requirements
- 5+ years of recent experience as a technical writer in a software development environment responsible for researching and updating an established documentation set
- 5+ years of recent experience using the following software in a professional context: Microsoft (Excel, PowerPoint, Visio), Adobe (Acrobat Professional), JIRA, & SharePoint, with strong skills in MS Word
- 3+ years of recent experience using graphics software (Snagit, etc.,) to capture and edit screenshots for user documentation
- 3+ years of recent experience working closely with product, project, and account management teams to ascertain documentation requirements and deliver accurate materials when expected
- Tenacity and good judgment when interacting with subject matter experts to ensure that you obtain the information you need to complete tasks
- Commitment to continuous improvement in quality and usability of documents for target audiences
- Effective planning and time management skills with the ability to work independently and seek out the information you need from various sources
Nice-to-haves
- Experience with public benefit programs, especially EBT (SNAP, TANF, WIC)
- Experience in financial services / banking technology
- Experience developing graphics to represent system flows and data relationships
- Experience using content management software or familiarity with content management concepts
- Experience developing training materials and leading training sessions
- Experience with short video development and production tools
Benefits
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
